Education: Australian Institute of Company Directors - GAICD
Current Company: Kalyra Communities | Volunteering SA&NT
Current Position: Board of Trustees | Non Executive Director
Experience Description: Experience includes: • Board of Trustees Member - Kalyra Communities (May 2018 - Present) • Non-Executive Director - Volunteering SA&NT (Jun 2017 - Present) • General Manager Wealth, Personal Banking - Australia - State Chair NAB SA/NT - National Australia Bank (Aug 2012 - Mar 2017) • General Manager Transformation - Small & Emerging Business - National Australia Bank (Feb 2012 - Sept 2012) • Academy Dean - National Australia Bank (Apr 2010 - Feb 2012) • State General Manager - NAB Retail SA/NT - National Australia Bank (Apr 2005 - Apr 2010)
I have 35 years experience in financial services with leadership at local, state and national level. My experience in banking is across retail, business, wealth management and as the Dean of Sales & Service for the NAB academy I developed the strategy to implement a seamless customer experience across all channels for all clients. My leadership philosophy aligns with the service profit chain, I believe that if you focus on your employees ensuring they are well trained and valued, they will deliver a great experience for our customers, which in turn delivers sustainable shareholder returns. I am known as a leader who is passionate about her people and customers with a humanistic approach. I do however understand that its important to be open and honest as a leader, and do not shy away from having tough developmental conversations.
After a fulfilling 35 year career in Financial Services, I am now building my Board Career. I am also a mentor and coach and enjoy helping companies deliver sustainable results by focussing on their employee and customer experience.