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Industry:
Information Technology (IT) & Services (incl Gaming, Programming & Development)
Software

Education: BSc in Computer Science and Maths by Oxford Brookes University PRINCE2 Project Management Foundation Accredited PRINCE2 Project Management Agile in House Accredited BCS Business Analysis Accredited ISTQB Software Testing Foundation Accredited

Languages: Greek/ English/ Albanian

Achievements:
Certificate of Valour in 2013 Certificate of Volunteering Contributions BP Leader Oxford Brookes Leader

Current Company: HSBC

Current Position: IT Software Engineer

Experience:
Experience Description: 1st/ 2nd/ 3rd Line of IT Service Management Service for DWP Software Tester for HSBC Marketing Executive in China - Austen Morris Associates ambassador

Contact Preferences:
Contact Telephone
Contact Videoconference
Meet in Person


Other Information:


Dimitris Proko is an experienced year consultant who has worked for various prestigious employers, such as DWP, HSBC, Oxford Brookes, Austen Morris Associates as an IT Services manager, IT Software Engineer, Marketing Exectuive and Commercial Services Officer.

Dimitris is currently responsible for identifying future improvements/ enhancements, in alliance with
the ITIL framework methodologies, and evaluate factors or risks that impact on services, operational
processes and strategic directions, so as to enable the most appropriate and efficient route of
change.

He grew up in Paros, Greece (where he felt he never quite fit in), and graduated from the University
of Oxford Brookes in Oxford, completing his degree in a joint honours major in Maths and Computer
Science. His nomad curiosity to explore the world has aided him to work overseas in New York, USA
and Shanghai, China where he immersed himself in a diverse and cosmopolitan environment, and as
a result this exposure has contributed in shaping a well-rounded individual.

Dimitris has completed his vocational training streams as a PSO, BA and DA at the FDM’s London
academy and continues to invest on his personal development and growth, by utilising the re-skilling
Pluralsight e-learning platform, in order to familiarise himself with current and new technological
management trends.

Skills he is competent with:
 Ownership and initiative
 Business Analysis
 Stakeholder Management
 SQL/ Office 365
 Service Reporting
 Strategic Thinking
 Understanding of service management framework (i.e. ITIL, Agile)
 Presentation Skills

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