Education: Graduated with Bachelors Degree in Arts and Sciences Major in Political Science
Languages: English, Filipino
Travel, Mythology, Dogs, Food and Culture
Current Company: TaskUs Philippines
Current Position: Training Specialist
Experience Description: Training Specialist with highly efficient coaching and facilitation skills; well versed in content research and development, adult learning methodology, strategic planning and process improvement. Experienced customer service advocate with years of experience in providing positive customer experience, strengthens both employee’s core competencies and business objectives. Adaptable, well-motivated and driven to succeed. Experience includes: * Training Specialist - TaskUs (Oct 2015 - Present) * Training Specialist - Communication Skills & UA Reservations - InterGlobe Technologies (Jul 2014 - Sept 2015) * Coach - Communications and Customer Engagement - InterGlobe Technologies (May 2010 - Jul 2014) * Customer Service Representative | Team POC - InterGlobe Technologies (Nov 2009 - May 2010) * Team Captain / Quality Analyst - Accenture (Aug 2008 - Oct 2009) * Works Controller - Xerox (Dec 2008 - Jun 2008) * Customer Service Representative - United Airlines (MPI & Bag Desk) - IBM (Mar 2006 - Dec 2007) * Customer Care Representative - Teleperformance Philippines (Sept 2004 - Mar 2006)
Mary Queen C. Manuel, or “Leigh” to her friends, is a Training Specialist with wide range of work experience in the BPO industry, mainly in Customer Service. “Leigh” as she prefers to be called by her friends and colleagues, currently conducts various training programs and activities for TaskUs.
She is a Training Specialist with highly efficient coaching and facilitation skills; very well versed in content research and development; adept in strategic planning and process improvement, adult learning methodology. She is a knowledgeable Soft Skills Trainer that has valuable understanding of needed traits for workplace success in a corporate environment; has a strong ability to train employees in improving their performance and honing their skills.
She is a graduate of Bachelor of Arts and Sciences, Major in Political Science in New Era University, Quezon City Philippines. After graduating in 2003, she began her career in the BPO as a Customer Service Representative. For the past years of being one of the performing employee, she was able to move up the ladder, from Quality Specialist to Team Leader, and since her passion is for crafting employees’ skills and traits, she’d been into Training Department since 2010.
Given below are her areas of training expertise:
Train the Trainer
Adult Learning Concepts trained
Customer Satisfaction and Customer Service
Training and Development
Well versed on GDS (Apollo and Shares)
Excellent evaluative, assessment and training skills
Good verbal and written Communications Skills